KCAR Long-Term Car Rental Service Guide for Customers
Your guide to vehicle maintenance, service appointments, roadside assistance, accident reporting, and replacement car requests throughout your rental contract. Thank you for choosing KCAR – Krungthai Car Rent & Lease as your long-term car rental provider.
1. Vehicle Maintenance & Service Appointments
Regular vehicle maintenance helps ensure safe driving, reliable performance, and uninterrupted vehicle use throughout your rental period.
How to arrange a service appointment
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Check your vehicle's mileage and recommended maintenance schedule.
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Contact the KCAR after-sales service team to arrange an appointment.
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Provide your vehicle registration number, current mileage, and details of any issues.
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Bring your vehicle to the confirmed service location at the scheduled date and time.
If you notice unusual warning lights, engine noises, or other potential safety issues, contact KCAR before continuing to drive.
Service Coordination: 02 291 8888 Ext. 52
2. Vehicle Breakdown & Emergency Assistance
If your rental vehicle breaks down or experiences a mechanical problem, your safety should always come first.
What should you do?
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Move the vehicle to a safe location if it is possible to do so.
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Activate your hazard warning lights when appropriate and avoid unsafe roadside areas.
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Contact emergency services immediately if anyone is injured or there is an immediate danger.
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Contact KCAR to report the situation and request assistance.
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Follow the service team's instructions regarding towing, repairs, and further arrangements.
Please avoid arranging unauthorized repairs without prior coordination or approval, except where immediate action is necessary for safety.
Information to prepare:
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Vehicle registration number
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Current location
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Description of the problem
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Contact telephone number
KCAR Assistance: 02 291 8888 Ext. 53
3. What to Do If Your Rental Vehicle Is Involved in an Accident
If your rental vehicle is involved in an accident, whether or not another vehicle is involved, please follow these steps.
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Check the safety of all passengers and contact emergency services if necessary.
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Notify KCAR as soon as it is safe to do so.
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Coordinate with the insurance provider according to the instructions provided.
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Take photographs and record relevant accident details when safe.
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Keep accident reports, insurance documents, and other relevant records.
Important: Insurance coverage, deductibles, excess charges, and other expenses are subject to the applicable insurance policy and rental agreement.
For more information, please read:
Long-Term Car Rental Insurance: What Does It Cover?
4. Replacement Car Requests During Repairs
If your rental vehicle becomes unavailable due to maintenance, mechanical repairs, or an accident, you may contact KCAR to check whether a replacement vehicle is included in your rental agreement.
How to request a replacement car
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Contact KCAR and provide your vehicle registration number.
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Explain the reason your vehicle requires repairs.
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Allow the service team to verify replacement vehicle eligibility under your rental contract.
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Confirm the vehicle category, availability, collection or delivery location, and schedule.
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Inspect the replacement vehicle and relevant documents before accepting it.
Replacement vehicle eligibility, vehicle type, rental duration, availability, and any additional charges are subject to your rental agreement and applicable service conditions.
Learn more:
Replacement Cars During Repairs
5. Important Guidelines During Your Long-Term Rental
To keep your rental vehicle in good condition throughout the contract period, please follow these recommendations:
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Check your tyres, fluid levels, warning lights, and general vehicle condition regularly.
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Follow the recommended maintenance schedule.
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Report unusual vehicle conditions, breakdowns, or accidents promptly.
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Use the vehicle in accordance with the terms and conditions of your rental agreement.
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Contact KCAR before arranging vehicle modifications or repairs outside the approved service process.
These simple steps help maintain vehicle safety and reduce the risk of unexpected interruptions.
6. Frequently Asked Questions (FAQ)
Q: Do I need to make an appointment before taking my vehicle for maintenance?
A: We recommend contacting KCAR in advance so our service team can coordinate your appointment and confirm the appropriate service location.
Q: Who should I contact if my rental vehicle breaks down?
A: Please contact KCAR at 02 291 8888 and provide your vehicle registration number, current location, and a description of the problem. For life-threatening emergencies, contact the relevant emergency services first.
Q: Am I entitled to a replacement car whenever my vehicle is being repaired?
A: Replacement vehicle eligibility depends on the specific terms and conditions of your rental agreement.
Q: Will I need to pay for repairs following an accident?
A: Any applicable charges depend on the circumstances of the accident, insurance coverage, and the conditions of your rental agreement. Please contact KCAR for assistance before arranging repairs.
Q: What if I do not have my contract information or service coordinator's contact details?
A: Contact KCAR and provide your vehicle registration number and the name of your company. Our team will assist with verifying the relevant information and coordinating your request.
Contact KCAR After-Sales Service
KCAR – Krungthai Car Rent & Lease
Telephone: 02 291 8888, 087 559 1111
LINE Official Account: @kcar
For faster assistance, please provide:
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Vehicle registration number
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Company name (rental contract holder)
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Contact person's name and telephone number
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Description of the service request or issue
All services, benefits, insurance coverage, and replacement vehicle arrangements are subject to the terms and conditions of the applicable rental agreement and insurance policy.
KCAR – Supporting Your Journey Throughout Your Long-Term Rental Contract.
